The kids & I had a 15 hour lay over in Newark before we embarked on our journey to Cabo, San Lucas Mexico. I researched which hotels were the closest to the airport so we wouldn't have a traffic problem getting back to the airport to catch our flight to Mexico. Best Western Plus Newark West was the one I choose. I had excellent experiences with Best Western during my local travels and felt I was in good hands. I WAS WRONG! I asked for two wake up calls to ensure we would get up in time, get some breakfast then taxi back to the airport for our Mexico flight. I even set the alarm as the third security. I always get over cautious when it comes to getting up in time to catch flights. I travel a lot, so I know the importance of giving yourself sufficient time to get up, get ready and get going.
I happen to get up a lot during the night due to medical issues, diabetes, so it was during one of my bathroom calls, that I noticed the time and realized we were going to be late for the airport and if we missed our flight, we would be in a real delima. I called down to the desk to ensure the time was correct and it was, then I asked what happened to my two wake up calls!!! They didn't know because it was the night guy who would make the calls to us. He was off at 7 am. Oh my gosh, we had to scramble. The kids and I rushed so much and I tried to keep calm because it affects all of us negatively.
We rushed down the elevator and went to the front desk. I told the kids to get some food while I secured a way for us to get to the airport. There were no hotel shuttles at that time of morning. The hotel clerk apologized again and again but it was the night man who neglected to call us. She forgave our dinner from the night before, but that wasn't going to help us if we missed our flight. She called the driver of the hotel van and he was now rushing to get to the Best Western to get us. I kept shaking my head that this was unacceptable. I said this is why I picked this hotel because it was the closet and now we couldn't get to the airport until the van could get here. It was about 1/2 hour or more until the van pulled in and we all got in the van and drove to the Newark Airport. We had some traffic to fight, but finally we made it. What we were not able to do, was to check in the Lost and Found to see if they found Teddy. He was Rialey's little teddy that we lost when we returned from Barcelona Dec 2010. He might have been there but there was no time to check in. We rushed to get to the gate in time to board the flight.
We couldn't relax until we actually got on the flight. The flight attendants were not the friendliest and I was glad to get off this United flight. I think those women need to learn how to help people instead of making us feel like we were a burden.
The morning clerk at the Best Western gave me the hotel's card so I can write a complaint and I will but I feel informing you of the possibility that your stay at this hotel could result in a missed flight. So take care and be careful of your wake up call, to be sure you get woken!! Don't be stuck in a city you didn't expect to get stuck in. One lesson for my travels.