Have you ever dealt with a company and got nowhere? I have many times. It can be very frustrating when you either purchase an item or are given an item and come to discover that there is a major problem with your item. Now you have to get it resolved. It can be a nightmare and more frustrating than you'd like it to be.
When your product needs to be repaired, replaced or returned for refund and you come up against a wall, your frustration level and blood pressure can sky rocket! This happened to me.
Before our big vacation travel last year in December, I purchased my granddaughter, Layla, a beautiful Nikon camera with a 7x zoom. We wanted to take really good pictures of all the ancient things we would see on our trip like the Pyramids, Rome and so much more. To be able to zoom in for fabulous pictures when we finally had our dreams come true. I even purchased the 2 year extended warranty.
What a disappointment when we finally got to Egypt and our new camera started to give a Lens error and start to take blurry pictures. Eventually Layla wasn't able to use the camera at all. Thankfully I had another camera with me, a Canon Sure Shot and it took pretty good pictures but this camera was on its last legs as well. We missed some really great pictures because of this.
When we returned home on Christmas day. I reminded Layla to return the camera to Future Shop where I purchased it on December 2nd. It was her responsibility. If she wouldn't return the camera back to Future Shop, then she would be without one. She was almost 17 and like all teenagers knew everything. Needless to say, the camera was never returned within the one month grace period (Jan 2nd) for a full refund or exchange.
As the months went by, I realized she didn't return the camera. I needed to use a camera for my upcoming trip to Vancouver and later for my Hawaiian vacation with my five friends. I returned the Nikon camera to Future Shop. It was about the middle of June and I thought it would be repaired before my trips in July. Future shop couldn't say when it would be ready.
Well, July came and went and the camera wasn't ready. I went to Vancouver and Hawaii. I inquired what and when I could expect the camera back and was told by Future Shop that they were waiting for a part. August went by then September came and finally the camera came back. I asked what was wrong with it and Future Shop looked further into it for me and found no parts were replaced and there wasn't any word on what had been wrong with the camera. I was perplexed but took the camera back home, anxious to use it for the many trips I was going on.
The camera started doing the same thing as before, blurred pictures and lens error. I was really upset and contacted Nikon Canada personally. I spoke to a customer service man Paul, who put up with my somewhat harsh tone as I explained the problem and the frustration I had to experience on our expensive Mediterranean cruise. Thankfully, he kept his patience with me and gave me instructions on how to return it to Nikon through Future Shop so I would still secure my two year extended warranty for a replacement camera. I took it back to Future Shop again with instructions from Paul at Nikon Canada, to send the camera to him directly and he would send me a new camera.
Sometime in Fall 2010, I received the replacement camera from the Future Shop. I picked up the camera with anticipated excitement for the pictures I'd finally be able to take. I brought the camera home and began to use it during my many trips to areas in the entire Atlantic and Ottawa. Then in December, the camera started doing the same thing errors it did with the previous Nikon camera. Since I was sick with a cold over the Christmas holidays, I was going to return it AGAIN to Future Shop, but decided to contact Nikon Canada directly to discuss the camera with the company.
My problems will be over soon. Nikon Canada is the BEST to deal with when it comes to resolving your camera problems. The service was and is exceptional and I highly recommend this company if you ever need to get your camera problems resolved.
Thanks so much Nikon Canada, especially you Paul, for having exceptional customer service. You're the BEST!! Happy New Year.